Stop Unwanted Charges: How to Cancel Your OpenAI Subscription and Manage Payments

Tired of unexpected OpenAI charges? Learn the simple steps to delete your payment method, cancel your ChatGPT subscription, or switch to prepaid billing. Getting control of your OpenAI account is easier than you think.

How to Remove Your Payment Information from OpenAI

To prevent future billing, you may want to remove your information from OpenAI. Here is how an agent would walk you through it:

1. Verify Your Account: Confirm your email address or account ID for security.
2. Confirm Your Identity: Provide security information like the last four digits of your payment method.

If you can't verify your identity, you will need to provide documentation to verify before proceeding.

Canceling Your ChatGPT Plus Subscription: A Step-by-Step Guide

Don't need ChatGPT Plus anymore? Here's how to cancel in a few clicks:

1. Navigate to 'My Plan': Find it in the ChatGPT sidebar.
2. Manage Your Subscription: Click the button in the pop-up window.
3. Cancel Plan: Select this option to end your subscription.

• Your cancellation takes effect the day after the next billing date, but you can still use the service until then. To avoid charges, cancel at least 24 hours beforehand.

API Users: Managing Your Payment Method and Service

As an API user, managing your payment is slightly different. Here's what you need to know:

• Payment Method on File: OpenAI requires a payment method for any outstanding usage costs.
• Canceling Pay-as-You-Go: You can cancel this service in your billing overview. The card on file will no longer be charged after the current month's invoice.

Switching Payment Methods:

1. Add a New Card: Add your new billing information to the billing overview page.
2. Setting a Default: Make sure to select "Set as default" for your new card.
3. Deleting the Old Card: Once the new card is set as default, you can delete the old payment method.

Setting Up Prepaid Billing: Control Your OpenAI Spend

Want more predictable API costs? Prepaid billing can help! Buying credits upfront helps for spend management

• Switch to Prepaid: If you're on a Monthly Billing plan, you can switch in your account settings.
• Get Started: Look for "Start payment plan" or "Buy credits" in your billing overview. You may need to cancel an "arrears billing plan" first.
• Fund Your Account: The minimum purchase is $5, with the maximum based on your "trust tier."

Important Considerations:

Credits expire after 1 year and are non-refundable.

Understanding Business Associate Agreements (BAAs) with OpenAI

For healthcare companies needing to comply with HIPAA, a Business Associate Agreement (BAA) with OpenAI can be essential. Find out how to obtain one:

• Contact OpenAI: Email [email protected] with details about your company and its specific use case for the API.
• Response Time: Expect a response within 1-2 business days.
• Review Process: Each BAA request is reviewed individually and may require additional information. The entire process typically takes a few business days.

Important Notes:

• A BAA isn't required for an enterprise agreement.
• Only API endpoints eligible for zero data retention are fully covered by the BAA.

Requesting a Value Added Tax (VAT) Exemption

Eligible for a VAT exemption? Here's how to request it:

1. Obtain a Tax Exemption Certificate: Get a current one from your state or local government.
2. Gather Necessary Info: Include your company name, billing email, primary business address, and business tax ID.
3. Submit Documentation: Use the chat widget in the bottom-right corner to send a copy of your certificate. Also include your organization ID, invoice number, or the email tied to your account.